Refund policy

REFUND & RETURN POLICY

Every UNDERDOG piece is made to order — printed specifically for you when 
you place your order. Because of this, we're unable to accept returns or 
exchanges for buyer's remorse, incorrect size selected, or incorrect color 
selected. Please check our size guide carefully before ordering, as we 
cannot offer free exchanges for sizing mistakes.

WHAT IS COVERED

We will offer a free replacement or a full refund if:
- Your item arrived damaged or defective (manufacturing error, print 
  defect, ink issue)
- Your item was misprinted (wrong design, wrong placement, wrong item)
- Your package was lost in transit

HOW TO REQUEST A REPLACEMENT OR REFUND

Contact us at wearunderdogclothing@gmail.com within 30 days of the delivery date (or the 
estimated delivery date, if your package never arrived) with:
- Your order number
- A clear photo of the issue (required for damaged, defective, or 
  misprinted items)

Claims submitted after 30 days cannot be honored. There's no need to send 
the item back to us — a photo is all we need to process your claim.

PROCESSING TIME

Once your claim is approved, refunds are processed within 5-10 business 
days. Replacement orders go into production right away and follow our 
standard production and shipping timelines.

ORDER CANCELLATIONS

Since production begins shortly after your order is placed, we can only 
accommodate cancellation requests within a few hours of purchase. If you 
need to cancel or change an order, contact us at hello@underdogly.com immediately.

QUESTIONS?

Reach out to us at hello@underdogly.com — we're happy to help.